Reviews

10/10

Jay and his team were excellent to work with from the initial consultation visit to the final finishing detail of our kitchen reno project. We had very specific goals given the limited size of our kitchen and Jay was able to meet all of them. Communication was always excellent and clear. Jay is very accessible by phone, email, and text and would often update us on the status of the project. He was very responsive to our questions and concerns. Ultimately, we ended up with the kitchen we wanted within the budget that was originally outlined. The quality of the work is excellent and we couldn't be happier.

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Company Response

A kitchen renovation can be one of the most intrusive projects to take on while living in your home, especially with young ones. We would like to thank YOU, for your patience and understanding throughout the process. The entire team appreciated your willingness to allow us to adjust scheduling when any unforeseen circumstances arose.
Ulimitately, it is our goal with any project to meet or exceed your expectations of both quality of work and service!

0/10

This review is for the company with the website www.tiptopappliance.ca First of all, our appointment was scheduled for 6:00 pm. At 7:00 I called the company and was told someone was on their way. Flávio showed up at 8:00 and barely apologized (he explained that he was assigned two jobs at 6:00 and simply chose to go to the other job first). In removing the panel from our dishwasher, Flávio cracked the screw sockets and corners. He did genuinely spend at least 20 minutes trying to figure out why the dishwasher wasn't getting power. Ultimately, he determined that since "everything looked good" it must be an electrical problem and that we should call an electrician. Then (and I should've known better) Flávio offered to check something else but said this would be beyond the $60 diagnostic fee. He offered to do the extra "work" for $100 cash. Ultimately, all he did was remove the panel at the bottom of the dishwasher look at it and then come to the same conclusion as before. I was foolish for agreeing. We had another repairperson come and take a look and quickly determine that the issue was with the control board and had it fixed in a few days. We will NEVER contact Tip Top Appliance Repair again.

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10/10

Mors is very professional and knowledgeable. He took the time to carefully diagnose the problem with our dishwasher. He provided honest advice, figured out what was wrong and advised on the cost of the repair. He was always very punctual and very easy to communicate with. We would very highly recommend him and will entrust any future appliance repairs to him.

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Company Response

Thank you very much for your review. We appreciate your sincere comments. Customers like yourself are a pleasure to do business with. I truly appreciate your support. We always care about our clients satisfaction.Thanks again for your busy time to write this review. Looking forward to hear from you in the future.