Couch had to redone within three months of purchase now new material is also pilling. one year later the new material is pulling again. I had purchased insurance but it doesn't include manufacturers defects. An EQ3 technician came to our place to look at the couch and agreed with me it shouldn't be pulling like this. He said they would see what they could do. A representative emailed me suggesting I pay over $1000 to reupholster the couch but I'll have to source out my own apholsterer. So they are suggesting I invest another $1500 in a couch that had give me me problems since I took it home. It's a complete manufacturers defect and they will do nothing about it. What terrible customer service. I know people that have better quality couches from Ikea for a fraction of the price. Needless to say I will never purchase anything from them again and I will make sure to not recommend this store to anyone. I was appall with the customer service.
- Approximate cost of services:
- $2,200.00