I quoted out a job replacing the window coverings for our entire master bedroom (3 windows) and ensuite bay area (4 windows). After obtaining 5 different quotes, my wife and I decided to go with Ron Cogan and Finecraft Shutters. Why? His pricing was reasonable (not the lowest, but not the highest), and he offered similar product to the others (we were pretty clear about what we wanted - roman blinds in a certain style/look) -- but we hired him because he cares. He takes pride in his work and in his team, and it showed the minute he showed up at the door. Ron knows his stuff. He showed up, measured the area, talked to us NOT about what product we wanted, but WHY we wanted it, and then proceed to tell us why we our choice was wrong. And he was 100% right. We went with some beautiful heat-shield roller blinds and beautiful sheer curtains to overlay them instead of the roman blinds. The job turned out cheaper than the romans we wanted. So Ron not only did a great job, he actually sold us a lower priced plan - as I said - for him, it's not about the product, it's about the customer service. He truly cares about what he does. Our installation was this morning - about two weeks from the order, and right in line with his promised delivery date. Ron called me, gave me the name of the installer who was coming to do the work, and made sure I was comfortable. His installer showed up right on time, and clearly knew his stuff. Within a few hours we were done -- including two on-the-spot changes I asked for. Our room is stunning - and while not what we originally thought we wanted, it's exactly what we needed. I just got off the phone with Ron to thank him...and to schedule a return visit for 2 of our other bedrooms next week.