For any high end appliances like subzero, miele, Thermador and like VIKING call Priority appliances. We have a 10K wine cooler which stop cooling we called many places like sear but they said they couldnt fix it and other places said they would try. I called Priority appliances and they came quickly and had parts within a week and fix the coolant leak and replaced another part and now its works like brand new, These guy Moe, Roshan know what they are doing and always there to answer all your questions. They are resonable priced and quick to respond. I have had nothing but a good experience with them and my friends and family members who have used them say the same. You pay for what you want and the service is all I can say.