I called the guys, gave me all what I wanted to hear on the phone about standing behind the warranty etc etc. Booked the job and the guy showed up... I felt he boasted far too much about how great he was, spent allot of time playing with his equipment and proceeded. All while passing me his own card outside of the business to solicit business for him on the side... very unprofessional. He said leave the wall open for 2 weeks... We did, he said there is not a chance (as he is so good at what he does) that this will leak and he has done 1000's... well we are now almost a month down the road and the wall was repaired and painted at great expense .. All to find with the recent rain (April 2016) that the crack is still leaking and the jo0b was not completed. Upon calling, I start getting the run around... why give a warranty if you don't stand behind your work ? at this point I told them to refund the amount I paid and I will get a another company to fix it... they have refused so now that I have more water damage that before, paid a contractor to open and refinish the wall I am further behind now. My suggestion is NOT use this company. not happy and would not suggest them .
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- Company Response
Hello Jon we are not sure why you feel we gave you the runaround. We have exchanged many emails with you stating that we are happy to honor our warranty.
We have tried our best to work with you in this situation but you have refused all reasonable offers and are not interested in having us come out and perform a warranty repair. You have stated that you are only interested in a refund which is not how a warranty works. We stand behind all our work and in the unlikely event that a repair fails we come back and repair it for free.
Also we have not even seen that the crack we repaired is actually leaking. However we still offered to perform an outside repair on the crack and deduct the money you had already paid for the inside repair, but you still refused.
Over the past 20+ years The Crack Doctor has performed thousands of waterproofing repairs while maintaining an A+ rating at the BBB. If you change your mind and want us to come and do a warranty repair on that crack, we will be happy to accommodate you in a timely manner.