We first tried out Classic when we needed our gas fireplace serviced. Zach did such a good job on that that we called Classic when we had concerns about our gas BBQ leaking. We were warned that it would be a service call to fix it but, in the event, Zach told us the BBQ was leaking and there was nothing he could do (the BBQ was made in China and not sold by Classic). Long story short, Zach could not fix it but did not charge us for the service call. No pressure, no charge. We liked him so much we went to the Classic store on Rylander where we met Bruce. Bruce knows his BBQs! Again no pressure, just good knowledge of his products. We bought a Napoleon Pro 500. Delivery was scheduled for within the week. Zach and John delivered it on time as scheduled and removed the old one to the curb for us. We are delighted with the product and with the service.