Reviews

10/10

Back in May, I asked Leon to pull some cables: Two Ethernet cables from second floor to basement, One thermostat cable from first floor to basement, another Ethernet cable from location A to B in basement. He and his crew also relocated my security panel in the fist floor. They are very skilful and efficient. They also patched my wall after the job. Highly recommended.

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Company Response

Libra,Thank you for choosing our company to provide you with Electrical services. we really do appreciate all our clients and thank you for the feedback

10/10

Mr Roof Repair provided an excellent communication during and quotation and post-service. They come promptly for service. The post-service report provide a before and after comparison to show the problem and the corresponding solution. Its unique Roof Health Index give you an idea for the lifespan of the roof.

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Company Response

Hey Libra... Thorough and consistent reporting and communication are two of the keys to our success and our clients' satisfaction. Thanks for mentioning our efforts in arena. We look forward to working with you again. Take care!

10/10

Owner, Yaron provided an estimate on the phone. He came on time as per appointment. Although he found the scope of the work was different compare to the quotation. He adjusted the the bill in a very reasonable manner. After the cleaning and repair, he pro-actively pointed out there is a leak on my roof. He showed me picture as proof. I approved his repair proposal and he repaired the leak in the next day. Yaron and his crews have quality work and integrity. Highly recommended.

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Company Response

Thank you, Happy to help you with the repairs

10/10

Vance (Probably the owner of the business) came on time as per appointment. He immediately identified the specie of ant. He searched carefully for the nest and he did found it and showed it to me. He applied his formula at all the possible entry points, both indoor ,outdoor and behind walls (with minimal drilling). Next day, zero ant, but inside and outside. He is careful with the formula application, no mess, no smell and no mist. The work is covered for 1 year warranty. I am very happy and satisfy with his work. Thank you Vance.

1 of 1 people found this review helpful.
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Company Response

Thank you so much Libra. We are glad that you are satisfied by our services

0/10

Ref: RCS7637833 BBB Complaint case ID: 1337965 I am a furnace & AC rental customer of Reliance Home Comfort since March 2016. As the >30C heat wave hit GTA in May, we found out that our air conditioner did not work, where the compressor had no response when I turned on the AC. An appointment was made with Reliance on May 25, where a technician showed up and did a thorough inspection. He concluded that the system was not being installed properly. He explained that we were renting an energy efficient two-stage system but the installers only set up a single-stage one for us as they did not provide the correct wiring. We were told to schedule another appointment to fix the issue. The technician left after disabling our system, including the fan (which made the house very stuffy). Right after the inspection, I called to arrange another appointment and was told that a technician would come in on May 29. However, there was no show after I waited an entire afternoon. Then I checked the appointment email where it says May 30 instead. I immediately called the service dept and was surprised to hear that my appointment was moved to June 03 instead! What seemed like a simple repair appointment was somehow scheduled with 3 dates… with much confusion and miscommunication, and without any confirmation. Later that day I spoke with the supervisor and was given another appointment date on May 31. This time I wanted to make sure there be no mishap so I called their service dept, and they confirmed with me the exact same May 31 appointment date over the phone. Then came following morning, I received an appointment email saying someone be coming on June 01. I was shocked and angry how they totally screwed up this whole scheduling. How could there be 5 different dates given for one service appointment, and still no service is made? So I called their service rep and was told June 01 (but no trace of the previously promised May 31 with supervisor). I was told that a supervisor will call me back but I received no call at all. My 2-yr-old daughter who just started up a flu, had experienced aggravated symptoms in such heat wave without proper temperature control and ventilation in the house with high humidity. Her worsened health had caused her twice to the hospital ER. We ended up relocating as our home had become inhabitable. At this moment, no solution is provided and no clear communication is made. I have lost trust to anybody I speak with from Reliance. Another issue… As we signed contract with Reliance 3 months ago, we were told that we would be given an incentive ID so we could proceed with the rebate process. During these 3 months I contacted Reliance 3 times (twice over phone, once email with sales rep) for the ID and received zero feedback. I am deeply disappointed and furious with Reliance’s services. I have lost all confidence with Reliance as it seems that their services and professionalism are obviously empty and absolute failure. I am fed up with being circled around and still no service date can be firmed.

1 of 1 people found this review helpful.
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Company Response

This is very disappointing news and we sincerely apologize for what has clearly been a very frustrating experience. I am going to escalate this based on the quoted reference number but would appreciate any additional info. Please feel free to contact me at rmassingham@reliancecomfort.com. Thank you. ~ RM

10/10

They have powerful machine. Good ethic and detail. They are willing to go extra miles without charge buy replacing all the air intakes (total 5 units). Sometime, price is not everything. What you paid need to be justified. I have more than 10 vents and they don't charge me extra. One cost, for all.

1 of 1 people found this review helpful.
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Company Response

Dear Libra sun sign, your astrology report for the next 4 years follows: your ducts will very gradually collect dust, whence you shall have to have them recleaned again, forsooth!