Rinki from Toronto

DO NOT PURCHASE FROM BRANDSMART!!! We ordered Natuzzi: 3 sofas, 2 ottomans and 1 coffee table from Brandsmart in July 2006, was promised delivery in 4 months, but they conveniently left the delivery date out of the contract. It is now 5 months later and we are told that we will not receive our couches, nor will we get our deposit back. Like others, we got the run-around for a month, when we called they said either "two more weeks", or "the container with your furniture is still clearing customs"....the last time we called they said to give them 48 hours for a firm response, So, 48 hours later we called them back and surprise, they said we would not get our money or our furniture and there is nothing we can do about it. We tried to go to the store to pick up something that was worth our deposit, but they fought with us and said we would have to pay more money for anything in the store (i find that hard to believe!!) and told us to get out. Another couple was in there trying to do the same because they had pulled the same scam on them. In addition, they do not accept payment on delivery to this day (i'm guessing cause they won't deliver). The owner will have many excuses, but do not believe anything they say and do not purchase from them.