The most unprofessional maid service I have ever seen.We had our first cleaning appointment a few weeks ago and one lady came in and cleaned for the minimum required 4 hours and she was fairly efficient. She did miss out a lot of things but there were a lot of areas to be cleaned so we didn't say anything. We called them next week and they cancelled saying that there was an emergency. We rescheduled. They said they would not be able to make it at the scheduled time again so we said we can push it to the afternoon at 3 pm. They didn't show up and called saying the maid was stuck in traffic. We waited for 3.5 hours more and finally gave up. In the meantime they had already charged our credit card but had not provided any service yet. They rescheduled again for this Saturday and cancelled again due to some other family emergency. We rescheduled for this Sunday and they called again saying that the time doesn't work for them any more and would like to come earlier. We couldn't accommodate that since we have a 16 month old and we have to keep his schedule as well. We asked for a refund and then they said they would eventually come at the scheduled time. An hour later they called and again said that they won't be able to make it. We have still not received any service nor have we got our money back! Long story short, They charged us 2 weeks ago and have still not provided any services for it The main lady named Deanna does not know how to keep any commitments and has been extremely unprofessional. They charged 50% more than what they had quoted us, which would have been fine if they had told us why. But we have no clue why till now. With a baby and a bad back, i was hoping to get some help with the cleaning, instead we were charged and got no service whatsoever. Please, if you want peace of mind and a good service, find some other cleaning service. It will save you a lot of hassle.
- Approximate cost of services:
- $150.00