Reviews

2/10

Had Brock windows and doors replace 4 windows in 2018. The straightforward bedroom windows were installed well and are an improvement over our old windows. The bay window at the front of the house was a completely different story. The first installer spent hours trying to install a window that didn't fit. It was obviously measured incorrectly and was sticking out of the wall about three inches at either side. Instead of ordering a new window, they opted to try and trim the incorrectly sized window which resulted in a pretty ugly box on either side of the bay window. After calling and emailing their service department repeatedly, they finally sent their measuring guy back over to measure for a new window. Four months later they return with a new window manufactured to the exact same dimensions as the first window. Their second installer didn't even unload it off the truck. Instead, he took the existing bay window apart into 3 separate windows and managed to manufacture a new bay window that fix fairly well. Not sure if this will stand the test of time but it was a vast improvement over the initial installation. Would have been a faster and more affordable solution if they had just sent someone out after our first complaint. But it took months to get a resolution and they never did follow up to find out if we were satisfied. So, I wouldn't recommend using Brock Windows based on this experience.

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Company Response

Tim,

We'd like to extend a sincere apology for the inconvenience experienced throughout your home renovation. It goes without question that we wish for every project to go seamlessly from beginning to completion, and for that we'd like to apologize. If you have any service related concerns, please do not hesitate to connect with our Service Department at service@brockwindows.com or by telephone at 1-800-449-3808 ext. 3.

Thank you.
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Brock Doors & Windows Ltd.

10/10

I've used Crowe Mechanical twice (Once for a cleaning and once for service). This guy is honest and reasonable. Explains the problem and fixes it for a fair price. I would highly recommend Crowe Mechanical for service or a new installation.

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10/10

Received a thorough quotation from Arman which identified exactly what was included, rebates currently offered and the name and model number of the product being installed. Arman took the time to explain the options available and answered all of our questions. Although we had received a quotation from another company that was a little cheaper, it was clear that Air Makers had the expertise to handle this installation and provide the service and warranty we were looking for. On the day of the installation, Arman and Mehrdad showed up and work tirelessly to complete the installation. We respect people who say what they are going to do and then follow through with it. Arman and Mehrdad are those type of people. We are very happy with the product and professional (and clean) installation of our new furnace and installation.

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Company Response

Dear Tim,

Thank you so very much for your time in so kindly reviewing our work and your experience.

It has been a great pleasure in doing business with you.

Kindest regards,

Naz