Reviews

10/10

This review is a long time coming…Our neighbour used them to redo their roof so during the winter when we had a small leak happen we called them. They came out the next day, despite the bitter cold. Not only did they quickly patch the spot in question but they blew off the rest of the roof and found a few more questionable spots. We were very happy with the their price and thoroughness. We are finally biting the bullet and doing a complete roof replacement (our roof is 18+ years old) later in August and have chosen these guys to do the job. I will update once completed. I cant say enough good things about these guys!

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Company Response

Thank you so much for the great review, we are always happy to help!

8/10

Trying to get a mason to even show up and quote was extremely hard to do. This is definitely one of those trades where there’s more jobs than skilled workers….word to the wise; plan months ahead of the busy season (spring & fall). Red Robin was one of 3 companies out of 7 that I reached out to that had the decency to return our call and actually show up to quote. Our house is a historic home in Richmond Hill (eighteen hundreds era), lots of old brick, a masons dream. It’s currently tenanted. I was in no rush to get the work done, just didn’t want to be going into another winter with decaying brick and a falling chimney. My job got bumped a couple times (weather and job delays at other sites). When the work was completed, it was done very quickly. Most areas you can’t even tell the difference between the patch work and old brick and feels very sturdy (I literally had one wall/corner that moved when you kicked it before). They did however miss a few mortar joints and in few places the mortar isn’t matched to the existing color. Dave, the owner, was very responsive. Plans are in the works to address the issues. Their price was competitive to the other 2 quotes and the end product looks to stand the test of time. Taking into account the state of trades these days and the fact that there is owner on the other end who cares, I am very happy with outcome and price we paid.

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Company Response

Hi Zbot,
Thank you very much for your feedback which is highly valued. We are always looking to improve and give the best customer experience. We strive to be the most responsive masonry company and avoid delays but sometimes it is inevitable so we appreciate your understanding.
Best, Anna