Let me start by saying that this company is very aptly named because specialists they indeed are! I called and was talking to Paul on Monday and he said he had a postponement work appointment for Tuesday so I jumped at the opportunity. Mat and Steve arrived within the specified time frame and from the moment they walked through the door any apprehension of strangers in my home disappeared. They were extremely personable and had great respect for our home. Steve explained what was involved as we walked down to the basement while Mat brought through the equipment. We had never had our ducts cleaned before so accumulated dust and debris from 1979 -- they had their work cut out for them! Steve showed me the accumulation in one of the return vents -- YIKES!
We have always had non-shedding dogs but that doesn't mean no dog hair anywhere plus my husband is a smoker. Steve indicated this involved a little extra to get the ducts clean but when the job was completed the house was left with the wonderful, refreshing aroma of thyme and lemon. How great is that! (Steve tried very hard to get our dog to come out and say hello to him but as our dog is a little strange that way, he wouldn't come out of his sleeper cage). Steve provided me with some tips to help keep the ducts as clean as possible. The work was finished within the specified time frame and Steve showed me through and explained what was done downstairs and also, the builder had not properly nailed one of the ducts and their was a gap in it so they nailed it to eliminate the gap. When leaving, they wanted to put all the drawers back into a piece of furniture they had to move out and back from a return vent -- now that is above and beyond expectations! I will recommend this company to all my neighbours, family and friends - they are fantastic.