Kalen in Calgary

We selected appliances over a year ago from Coast (our builder's supplier) for our new home. The day before we move-in in mid-December we were called by our Coast salesperson and advised: 1) our fridge was badly damaged in the warehouse and we will require an apartment sized loaner fridge until our fridge could be replaced in two weeks 2) Our dishwasher was unavailable and they had "upgraded" us (to a slightly cheaper model - no refund) - we later found out that they 'accidentally gave away' our special order dishwasher to someone else and we were required to replace the 'upgrade' machine at our own additional cost 3) washer and dryer pedestal bases did not arrive because they were accidentally not ordered and would be delivered in 2 weeks with the fridge We have since been told that we can expect it to take 4-6 weeks for our new fridge and washer pedestals to arrive - according to our sales person "we initially tell people 2 weeks so they don't get upset"... Coast has done nothing to make this right over the past three weeks other than charge us an additional cost to replace that 'upgraded' dishwasher. We have no idea when our paid-for appliances will actually be arriving. Our sales person's supervisor was supposed to call us before the end of December to make this right and we still have not heard back from either the sales person nor supervisor (it is now January 6). We also discovered our stove was installed with a faulty electrical component so we have also been dealing with the Coast appliance repair team ever since we moved in (the repair team is much more responsive). The only appliance that is working as expected is the microwave... I would not recommend Coast for appliance purchase or install (our washer was not fully-hooked up when we moved in (we fixed this ourselves, but we shouldn't have needed to)). Their customer service is terrible, and they seem to have real difficulty delivering the products you have purchased. We have also found them to be not particularly truthful in their communications with their customers.