Jen in Toronto

About a year ago, I was doing some extensive renovations to my main floor and Cortina came highly recommended to me by a family member who is very meticulous about her home and was pleased with the work done. At my 1st meeting with Cortina’s designer, I walked in w/ working drawings and knowing what I wanted, needless to say, that meeting went smoothly and I was truly excited and happy to start my renovation. However, when the time came to install, they were 5 weeks late, despite the sensitive timeline I was promised. When they finally did show up, they were unprepared with missing cabinets and panels, the wrong counter top for the laundry room and the wrong hardware for both the kitchen and laundry room. The missing pieces came about 7 weeks later and not without many phone calls and a struggle to get the job finished. Finally, after nearly 6 months of back and forth arguments, being mistreated and disregarded, being brushed off for someone else to deal with, our job was completed, and not even to a satisfactory level! It blows my mind that Cortina has been able to keep their doors open when treating paying customers so poorly. I would NEVER go back to them to fix the outstanding problems, nor would I EVER recommend this company to anyone else! Terrible, absolutely terrible!!!