I've had a great experience with Red Flag Security thus far. Everything I was told over the phone is what I got with no catches or hidden charges or upsells from technicians. As I don't plan on getting a landline in the home I moved into, I chose the WiFi model but they also have a cellular model for an extra $10/mth due to the fees they have to pay for the cellular signal. I paid $175 for my package which compares to over $400 with other companies in Ottawa. I got the wifi communication unit & panel, 3 door/window contacts and 2 motion detectors.The upfront cost combined with the monthly fee of $18/month is still cheaper than almost every security company in the area, even those that provide the system for free with no upfront cost as they'll charge you over $35 month over 3 years but Red Flag Security only works out being ~$22-23/mth with the upfront cost of $175 for the WiFi model of the equipment factored in. I almost went with the Monitoring Centre with their $9.99/mth monitoring fee until I figured the total cost over 3 years for their internet based system would work out being over $30/month... glad I didn't. Anyway, aside from the being the best value in Ottawa, the service was phenomenal. Not one but TWO technicians came to my home to install the equipment and were professional throughout the whole process.