My Mom just moved into a new condo at Yonge Station built by Pratt Homes , it has been a horrible experience. Over 40 people took possession of their condos on Dec. 18th ., she is now trapped in her apartment because 14 days later the elevator is always in service while people move in. I don't know who's bright idea it was to move in that many people in 6 days before Christmas. She moved into a condo from a detached house to make it easier for her but she has to carry her garbage all the way down to underground parking . Her unit was not complete and dust was everywhere. I took my Mom to Prat homes Manhattan condos to view their model suites before she bought and we were impressed by the elegant lobby and halls. We expected something similar at Yonge Station , however the lobby is tiny and stark white. It is not attractive and just looks cheap.They have also installed white wallpaper in the halls (really)my Mom's condo fees will soar looking after white wallpaper. It's already ripped on her floor. There has also been no mail delivered and no one seem to know why. I could list 20 other problems... garbage room overflowing into underground parking, dirt, front doors that don't shut etc. I feel really bad for my Mom because she is so dissapointed in her new home .
- Approximate cost of services:
- $290,000.00
- Company Response
Hello, we are terribly sorry to hear about your feelings toward your Moms new home. We understand that among the many positives of purchasing a new build there are some challenges such as waiting for final touches to be complete and services to be available. Please know that we do our best to accommodate homeowner needs wherever and whenever possible. We would like you and your mom to be assured that outstanding repairs and final touches will be completed. With each day the community will feel more and more like home as you had imagined at Manhattan. We will certainly not leave homeowners hanging.
For the mail, Canada Post has been notified well in advance of the new community and now we must wait for mail to begin to be delivered. We do our diligence in following up regularly however it really is a practice of being patient until the service is available. At the pre-delivery inspection the important information sheet lets homeowners know that until Canada Post starts delivering, mail can be picked up from the central post office at 72 Morrow Road, Barrie. They are open from 9am-3:30pm Monday to Friday. I know it’s not convenient but this is what all our new communities have to do. Unfortunately Canada Post doesn’t work as fast as we and our homeowners would prefer.
With regard to the look and feel of our Yonge Station community, each community we build is inspired by and designed with its own unique look and feel - it is an asset to have unique communities. Our Yonge Station community was inspired by a steam train theme brought to life with original community art by local, international award winning artist Ron Baird. We are very proud of this theme and to have carried it through to each aspect of the Yonge Station community including the look and feel of the building exteriors, community grounds, lobby and hallways. We hope that once all final touches are complete you will enjoy the look and theme of your new home as much as we do.
I sincerely hope this information has been helpful. Please do not hesitate to contact us at any time. Sincerely Basia, Director After Sales Service.