Reviews

6/10

If you need to be told stories: buy from Maple air and you will get unprofessional installation as a consolation prize. After 3 attempts, the fireplace is working. Ordered on middle of September, finalized middle of November. NEVER AGAIN !

Approximate cost of services:
$3,500.00
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Company Response

Hello Willy,
We appreciate your feedback. With the limited information provided we are not 100% sure about your identity. But having said that we always respect our clients and we do what we can to the best of our abilities to provide the a professional customer service. If we assume who you are... here is our response:
You purchased a fireplace on September and requested that the installation to be completed on the last week of October. The installation was completed and adjustments were required by our technical team to set up your fire and leveling of the fireplace. We always promise our client that even if things are not perfect we are always here to serve them and do our best to come up with resolution.
We take responsibility for not clearly informing you that adjustments may be required as the installation is custom for each home.
We again appreciate your feedback and we take our customer experience seriously. If you would to discuss this with our customer solutions manager please contact our office and we would gladly help you and provide a resolution for your concerns.

At Maple air we strive on a daily basis to improve ourselves and we are happy that your fireplace is up and running.

Thank you,
CUSTOMER SUCCESS MANAGER
MAPLE AIR INC.

10/10

I had a Sears Kenmore gas tank under "warranty" for 9 years. The burner stopped working, so I contacted Sears for the part.No luck, it is not available for 4 weeks, therefore no hot water. If I wanted it sooner, I must contact their service dept.that for 230.00, will order the Waranteed part, but it would take 3 weeks, that way. We are a family of 4....they do not care. I called Maher Refrigeration on Saturday December 19,2015. On Sunday December 20,they came (Kamran and Vali), at 9:30 amazing.By 11:30am, I had hot water and a happy family. I have now a brand new Rheem tank, a clean installation. These guys went out of their way to protect floors, stairs, etc. On my behalf and my family , THANK YOU.

Approximate cost of services:
$1,200.00
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