Reviews

1/10

Disappointing service and not honorable at resolving issue. I would give them 1/2 star if the system allowed me to do so. The temperature was fluctuating. The fridge would go as high as ove We called for a repair person to fix our GE refrigerator because tr 65 and the freezer as high as +12. On April 10th they sent us someone from Viking Premium Repairs. Mino did a diagnostic test and said it could be the control board or the fan. He then decided to replace the control board. A few days later the problem persisted. He ordered another control board and replaced it. The temperature continued to fluctuate. We sent him pictures and a text but he didn't respond. Finally we called the office and he came back after a few days and once again replaced the control board. The fridge still fluctuated but it wasn't as high. A couple of weeks later we were away for just over a week when we returned the fridge was once again over 60 and all our food had spoiled. We called the office and this time they offered to refund us part of the payment. We agreed and hoped to have someone else look at and repair the fridge. After many, many calls and promises from the receptionist, the money was never refunded by them. I would not recommend SOS Appliance Repair since they did not live up to their commitment. Helen J.

Was this review helpful?
10/10

My husband and I needed to have mold remediation to be performed in the bathroom in our basement. We phoned a few companies for a quotation and Laura was the first to phone back within 15 minutes of leaving her a message. The fact that she was at our house approx 1 hour after our conversation and her friendly as well as reassuring disposition convinced us, even before receiving the quotation that we would hire this company to perform this job for us. We found Laura and the team at GeoFocus to be prompt, informative, competitive with their quotation and reliable. After receiving the proposal we were able to make an appointment within days to have the team come to our home to work on our bathroom. Lavar and Khan provided excellent service. They were professional and had the job completed in a timely fashion. We especially appreciated Lavar giving us step by step updates on the job as it was being performed. He was patient; addressing all our questions and concerns honestly. We were satisfied with the service provided to us by GeoFocus and would likely recommend this company to anyone needing their services.

Was this review helpful?
Company Response

Helen
Thank you for taking the time to write a review based on the basement washroom mold removal services we provided to you. We provide our clients with daily updates and photos.
As a professional mold remediation contractor that services the GTA and we strive to assist our clients by providing clear and concise proposals, effective and affordable remediation solutions and prompt and professional service. Thank you for allowing our team to serve you. Please do not hesitate to recommend our experts to anyone facing similar mold inspection or mold removal issues. Thank you again its been our pleasure working with you.