I was never given terms and conditions. Never informed about the cancellation policy. And just a week ago I got a letter in the mail finally saying that, hey, we would have seen this in our sales agreement and signed it! Guess what, EnerCare? We didn't. We never got the terms and conditions from you in the sales agreement. When we called we were told simply that it will cost nearly $2000 if we want to cancel the agreement and purchase a water heater instead... a price where you can buy FOUR water heaters!!!!! WITH WARRANTY! But often with rentals warranties are non transferable (sometimes are, but often are not) and it costs as much as four of them. And if we pay for your services then after 10 years it would cost around $3500-$4000 which is enough for EIGHT water heaters! Or I can get four of them with a 12-15 year warranty... and possibly enough left over to pay for someone else to service it instead of me. I was never informed that I couldn't just return it. In fact, I was told I COULD before getting the home. Then when calling you I was told "well, its not our fault... they had to inform you...". And yet in the letter it said YOU had informed us. Which, hey, you didn't. I'm going through a complaint process. If I don't get a resolution with that then I'll likely take EnerCare to court and sue them for this. I have the written proof already. And, yes, I am unhappy with the service. I've even written to EnerCare about all of this and got ZERO response to what I wrote to them. Now I'm going to the competition bureau (whom has previously fined EnerCare many millions of dollars for similar practices) and also going to the consumer protection agency of Ontario (whom has also gone after EnerCare and other water heater companies before). It is sad that it had to come to this, but alas...... I never wanted to rent a water heater. And if I knew that it would have been like this then I would have pushed harder to make sure it wasn't like this in my contract!