Door and Restractable Screen Replacement
A disastrous experience from start to finish. Customer service is unfortunately not a priority with this company. The company needs to focus on responding to customer phone calls and emails in a timely fashion and "doing what they say" in their advertisements. From the time I placed to the order to when the last retractable screen was finally installed, four months had gone by. I took time off from work on four separate occasions only to be told that the screen that they brought was not the right product/size. First cold spell and my back door is leaking around the glass insert. I would not recommend this company to anyone as they do not stand behind their products and their customer service staff are rude and dismissive.
- Approximate cost of services:
- $7,000.00
- Company Response
Thank you for your review Jacquie. We appreciate your feedback and would greatly like to speak with you regarding our customer service and work with you on the current issue with your door. We are focused on providing an exceptional Durabuilt experience and hope you will help us improve. Please feel free to contact us at allaboutyou@durabuiltwindows.com regarding your concerns.
