I had originally returned a broken window blind to the Scarborough Blinds to Go store looking for a replacement under their Lifetime warranty. However, they informed me that the blind was not one of theirs. I was sure it was, but when I returned home, my wife produced the receipt from another blind company. I returned to place a new order with Blinds to Go because of the way the manager handled my complaint - he was very professional. I got my new blind and the lifetime warranty to go with it. Good work.