Danny in Toronto

This is the first time I called a service company not by any referral. I found Star Alliance in one of the weekly flyers and took a chance and no regret. Jacky is very knowledgeable in HVAC and fixed my lack of heat issue (ongoing for few years) without trying to sell me a whole new unit. I had maintenance contract with a much bigger competitor for the last few years and they didn't find the problem or fixed my issue. All they were interested me was to replace my furnace/AC units. Money wasted. I always like to do business with a honest company that only charges you for what you need. Keep up the good work Jacky! You know I'll be calling you again.

I have Enercare (formerly Direct Energy) Furnace Maintenance program for the last 3 years on my 18 year old unit. I missed my last maintenance appointment as the technician arrived 40 minutes ahead. Since they need someone 18 or older to let him in, my son was of no help. The technician told me to reschedule it as he can't come at a later time on the same day. I was very disappointed and cancelled the contract altogether. I had another company to look at some heating issue this week and they told me its sensor related. No wonder the last few years my wife has been complaining about not enough heat in the house. It makes me wonder what the annual maintenance does and why it didn't find the problem.