Reviews

6/10

Pricing was very competitive. Took longer than the 6-8 weeks for install. Large living room window was installed with damage on the casing, that we are now waiting to be replaced, still hoping that works out. Called the owner to let him know it was damaged, he didn't seem to care, told us to call the office, message never got from the office to our installer. Scuff marks on our siding from the scaffold, and the shutters weren't put back right. But...very friendly, love the look of the windows, and still hoping for a happier outcome.....

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Company Response

Hi Kristine,

Thank you for the review. We appreciate the feedback both positive and negative. First off, let me apologize for the lack of response on behalf of our company. It is definitely not a lack of care with regards to your request, it is just a lot faster to go through the office than directly with Craig or I for the simple fact that we are usually out in the field without access to all the paperwork and information necessary to answer direct questions with regards to installs. With that said, I can confirm that we have order a new piece of PVC stop for the damaged living room window and we will be out to fix it as soon as it arrives. I will also make sure the installer fixes the scuff marks on the siding and replaces the shutters properly. All of this can and will be completed when we come back to fix the window. Again, I promise we will fix anything you have issues with, we just have to wait for the part from the supplier. If you have any questions please feel free to contact me at anytime at 780-757-3930.

Joe Quintilio
Capitall Exterior Solutions