when the inside pane of my lifestyle installed front window cracked for no reason, their service rep said, "too bad, i must have broke it" and would not replace or fix. he did nothing other than come to my house after waiting a week and look at it. they quoted $400 to replace the glass. I called Canada Windows and Doors to come a quote a repair and they showed me why it broke due to poor installation and a screw wedged against the glass. despite photos of the screw shown to lifestyle, they refused to fix. i paid canada windows $325 to replace the cracked window
- Approximate cost of services:
- $400.00
- Company Response
Dear Kevin,
Thank you for taking the time to share your experience regarding your purchase/experience. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our customers in the future. I hope that you will consider doing business with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Lifestyle Home Products