Had this company here Monday to service our water softener. First found it insulting to be charge a $9.50 vehicle surcharge to come from your office. On top of our call it was indicated that Guelph had a number of calls so that number times $9.50 was a bonus for you. Next a positive was the professionalism of Matt our service tech who did a great job. Lastly was finding out there was a seniors discount which should have been offered at the time the appointment was made by Dave on the phone. Another reason to feel ripped off by this company. Are you planning on reimbursing 5% of the $240 bill to me thought he mail as a refund check? I certainly will delay my next call for service if this is what you hit the consumer with these type of hidden charges that he has to pay on being given the invoice which by the way should be mailed to a customer not handed to him by the repair tech.
- Approximate cost of services:
- $240.00
- Company Response
Hi Barry! We're glad to hear that Matt exceeded your service expectations! Our Service Manager is reviewing your file and will be in touch with you shortly to correct your Senior's Discount concern.