Reviews

10/10

I called Better Care Appliance Repair in the evening after 7pm and I was pleasantly surprised to find that they were still open. I was so glad that they were able to schedule my repair for the next day. When Don arrived, I explained the problem to him and he knew exactly what was wrong with my refrigerator. He gave me a price and fixed the problem in about an hour. My refrigerator and freezer are working perfectly again. I highly recommend this company. They are efficient, professional and the price they give is the price they charge.

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Company Response

Thank you for your positive review!
Service excellence is our top priority!

10/10

We were desperately in need of a new sliding glass patio door. The original door was old, drafty and worn out. I got estimates from 3 of the highest-rated companies on HomeStars. I decided to go with Legacy because Jayden was friendly and professional, and I felt that he really wanted our business and would do a good job. This was a rough winter in Vancouver and Jayden worked hard to fit us in when he had a cancellation because he understood our drafty door was making it impossible to heat our living room. Jesse and Jordan were our installers. They were also friendly and professional and explained everything they were doing along the way. They expertly finished the inside and outside trim, which made the door look even better than I had expected. They respected our home and were perfectionists about cleanup. We are very happy with our new door and with Legacy as a company. I can really feel a difference in our living room and I'm sure that will be reflected in our energy bills as well. I will highly recommend them to neighbours, family and friends who need windows and doors.

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Company Response

Hi Amy, we appreciate you placing your confidence in us and your willingness to refer us to your friends. Jesse and Jordan always do top notch work so no surprises there!
We trust you will be a bit more comfortable this winter with your new doors and let us know if you every need anything else!
Jayden Kuik - Sales Manager

8/10

I ordered a part over the phone and was told it would be shipped for same-day delivery. Since I didn't receive it that day, I called the following day and was told they don't offer same-day delivery and that the part was on backorder. I was placed on hold for a few minutes and a manager named Lindsay came on and listened to my story. She was awesome! Without having to ask for anything, she gave me a 20% discount and had the part delivered to my door an hour later. I ended up being VERY satisfied with the outcome but I'm a little hesitant to recommend them to a friend because it should have been a straight forward order with same-day delivery. I still don't know how it went so wrong, but I do appreciate them going out of their way to make it right. I will do business with them again when I need appliance parts.

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10/10

After doing some work that required turning off the electricity, my husband turned the breaker back on. We heard crackling, smelled fire and saw a little smoke, so we called the fire department. I also looked up an Electrician on HomeStars and called the first one listed. He said that he doesn't do emergency calls and recommended that I call Houle Electric, so I did. Chris called back promptly and was at our home within 30 minutes. He didn't charge us for the drive to and from his house, like some others do. He was very patient with us. We were freaked out, thinking that we could lose everything in a fire. He was very thorough, running electrical tests on both floors and in the crawl space and attic, just to be safe. We weren't sure what had happened, so we knew the solution probably wasn't going to be easy. We appreciated Chris not giving up on us, even though he couldn't find an exact reason as to why this happened. He worked for us for 3 hours on a Saturday night, from about 11pm-2am, without taking a break. The next day, my husband discovered two burned up power bars, which must have caused the smoke and smell. It was concluded that we had a circuit breaker go bad and fry two power bars with surge protectors. Chris came back on Monday morning and changed out a circuit breaker and checked the wall outlets we hadn't been able to reach on Saturday night. It seems that it was probably a fluke and we hope it won't happen again. If it does, we would definitely call Houle Electric. Chris was professional, friendly, knowledgeable and not in a hurry to be somewhere else on a Saturday night. It was expensive, but it was also the weekend. I checked with another electrician and Houle's price was competitive. We would highly recommend Houle Electric to anyone who needs an electrician.

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10/10

Robert is very friendly and professional. He showed up at the exact scheduled time and went above and beyond to get the job done correctly. Robert also does roof and gutter cleaning, so we are going to have him back out to do this for us also. Highly recommended.

1 of 1 people found this review helpful.
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Company Response

Glad we could help! Don't hesitate to contact us again.

10/10

These guys know their business. We had the wrong lock on our door at home and didn't know it. It has been a problem for almost 10 years. I went in to get some keys made and asked them about locks. They sold me the right lock and came out to install it the next day. I spoke to 3 different people at this business and they were all friendly, helpful and professional. We are very happy with our new lock and highly recommend this business.

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10/10

I called John mid-morning and he was here within a couple of hours. He was friendly and knowledgeable. He fixed the problem quickly and at a very reasonable price. I will call him the next time I need a plumber and I recommend him to anyone looking for a good plumber.

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