We intended to put up this post some time ago, but kept putting it off. It's a good news story and we owe it to Laird & Son - they earned it! So here it is:
Last year we needed to replace our (rental) water heater, but it turned out that there was not enough space between the furnace and the wall to get the old water heater out.
Laird & Son had installed the furnace in 2003. When we contacted them to complain that the placement of the furnace had caused this problem, they were surprised. However, after looking at some of our photos, they came and assessed the situation and determined that indeed the furnace was in the wrong place. So they moved it! They moved it (back about 4") within a week AND AT NO COST TO US. That was some 14 years AFTER they'd installed the furnace - excellent service under any circumstance! The furnace, by the way, is a Lennox and it has been absolutely worry-free. We are very happy with it.
Thank you Laird & Son for standing by your work and fixing this problem so quickly, neatly and at your own cost. We appreciate your integrity, as well as the quality of the product we purchased from you 14 years ago. We plan to use Laird & Son again when we need to replace this furnace.