Jay416 in Toronto

We wanted to stay with a local, small company that was an official Lennox sales and service rep when it came time to replace a 20 year old furnace and failed A/C unit and for annual service on new equipment. Tony and Colin were a great help with the initial assessment and quotes and never once tried to oversell. It was at our request for the latest technology (modulating and communicating furnace and A/C units) that we looked at and found the perfect combination of furnace and A/C from the Dave Lennox and Lennox Elite series, respectively. Very thankful for all the patience in answering so many questions as we tried to finalize a decision given the size of the investment. Colin and Ryan's installation was professional and they did a lot of additional research and preparation ahead given the new technology and precise installation requirements for these units and to make sure everything was done correctly. Of course, retrofitting an old 1970s home with the latest technology can lead to a few challenges and hiccups but everything was addressed in a timely manor and the system was up and running as designed just in time for the coldest days of last winter. The system gives an astonishing level of consistent comfort (both heating and cooling) and we couldn't be happier. The quality of equipment and installation gives great confidence that this new system will last the same 20 years the prior system did. If you go with Atlantis, you'll find great service2 and products for every budget, including top-tier Lennox equipment. We were very happy with the experience.

Easy to contact and always quick to respond. The repair was scheduled quickly following a short lead time for part order and arrival (new water control valve). Atiar was on time each appointment. Everything is working smoothly, as is always the concern when dealing with water in an apartment setting.