Glenn in Waterloo

This company was provided with the detailed construction drawings for a major renovation project (second floor (220 sq. ft.)to be added to a one-story mudroom and the installation of a new ensuite bathroom in the existing house). They could not follow the drawings and diverged significantly from the details provided. Now, the windows don't align (because they are three different lengths instead of all the same length) and they are installed up to 10 inches away from where they should be. The whole addition looks off-balance. They have adamantly refused to take responsibility for the problem, and just keep asking us to pay the balance on the job (another 57,000 on top of the 90,000 we've paid so far. Furthermore, the new bathtub was installed without the tile flange that the manufacturer said "must be" attached. They are refusing to do whatever is necessary to fix the tub/wall seal at this point, emphasizing that they can be trusted over the manufacturer. The whole job is a mess, and they won't agree to fix it, even if we pay the full invoice. They clearly seem to not know what they're doing.