We moved to a house in January and I ordered a full alarm. They came in January and put in door contacts. It took about 4 calls to get them to come back a month later to put in the window contacts. At that time I was told I had to wait 6 months for video monitoring. I'm still waiting - and it's now 10 months. I called twice, I put it on FB, I emailed 3 times and it was the second twitter post that finally got some action. And they said that the only way they do video is by giving us an entirely different system and we would have to start the 3 year contract again. But, of course, I referenced the TWO visits previously where they were asked to put this in and the fellow just kept repeating that we would have to pay for a whole new system to get video. So we are left with a partial order and no plans for them to complete. I've calendared to send that registered letter in 24 months, which will be the required 60 days. I'll send it -by fax, twitter, facebook, call and registered because I just know that someone has given me the wrong information. It's clear that the staff have not a clue what they are talking about and that they don't communicate with each other. It could be a good product but we'll never find out.
- Company Response
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