Brad was a homeowners dream to deal with. All contact was immediate and he was totally in control of the job, start to finish. From removal of old product to installation and blending of old wood with new, to finishing, as well as tiling were seamlessly completed on time with no hitches. Brad was able to juggle many balls at a time without ever dropping one. We can't say enough about Floor Trendz other than to say we would highly recommend them to anyone requiring flooring.