We have been clients of Direct Energy for the past 18 Years, initially we had only maintenance Plans for Heating and Air Conditioning maintenance. Since moving to Oakville from Mississauga we added the total Home Protection as well as protection for the Gas fireplace, which was actually installed by Direct Energy - to our total satisfaction. We have had to utilize the Plans several times. We've needed an Electrician, Plumber as well as Technicians to repair Appliances. All work performed was excellent, the Technicians very professional and curteous. We can highly recommend the various Plans/Service offered by Direct Energy. The service is great and the cost is very reasonable.