Raines88

Like most other reviews say, Home Depot/HD roofing comes in higher in price, but you get what you pay for, including a transferable warranty to the next home owner. Also, the chances of Home Depot going under in the next 25+ years is slim so it gave me piece of mind. On the day of, the guys that showed up were from Katin Roofing, which is fine I guess since the contract states that Home Depot/HD Roofing would outsource the job to one of their trusted agents. Overall, they were friendly, quick and did a good job to the specs agreed. Cleanup was good, but could have been slightly better.

I'm quite shocked at the other reviews as I got the exact opposite. To begin, the sales person (Gerry/Jerry?) that came to do the estimate was highly disorganized and called me for directions at least 3 times (probably more). He only popped his head into my attic and didn't do much of an inspection. I probably should have just cut my losses there, but I trusted all the other ratings on here and decided to proceed (especially since he said he has nothing to do with the installation process). After a couple business days, I got a call to book a time. The booking person (Walter?) seemed organized and accommodating relative to the salesperson so I thought I was in good hands. We decided on a time between 10am-12pm and I booked a half-day off work (where I am paid hourly). On the day of, nobody arrived or called by 12pm so I called Tropical twice to try to find out what was going on. On the second call, they said they weren't sure so they'd call me back at which point I mentioned I had to get to work. By 12:50pm, I hadn't heard back so I left to go to work. On the way to work around 1:10pm I finally got a VM on my phone saying they'd be there in 30 minutes (which was obviously too late). Unfortunately taking a full day off work wasn't an option for me. No apology or anything. Just an insight into how they treat their customers. Hope nobody else has to go through what I did.