I found maple flooring in a high polished gray stain by Model Inc (style name: 1969) that I loved but the original retailer where I came across the sample was quite unprofessional so I went home and researched the flooring online and found the manufacturer which provided me with a dealer list. I called Alliance to find out if they carried the wood and immediately Lehal was very helpful and provided a lot of information on the phone. It was at least a 15 minute call. This attentiveness compelled to go to the store where I also received great customer service. I proceeded with the order for 900 square feet of material, plus 16 feet of stair nosing. Everything was great except for the stair nosing that I received. It turns out that the manufacturer, Model Inc. (PG Flooring) outsources this particular item and has no control over quality control. Lehal and Tina were very patient and went to great lengths to ensure I'd be taken care of and after receiving 4 bad sets of nosing, we finally decided to take the refund instead. Through Alliance, I was then able to get solid raw maple nosing, which will now be stained to match my new stairs, instead of matching the flooring. In the end, I now have a beautiful product that is beautifully installed. Had I gone with the previous retailer, I'm quite certain I would not be a satisfied customer so once again - always go with your gut and don't settle. If you find the service is poor from the moment you walk in - just walk out! As soon as the reno is fully done, I'll be sending Alliance a photo of the end result! Thanks again and I'd definitely come back and have no hesitation in recommending Alliance Floor Source to anyone who is looking for great selection and great service! Why have one without the other when you can have both?!