We got bed bugs via renters in the basement and it was an absolute nightmare. We went with heat treatment as it was considered the safest option and my wife was pregnant. We were so happy with the staff at BBB. I honestly had apprehensions leaving my home and belongings in the hands of strangers, but after meeting them, any fears I had were gone. They were genuine, kind people (who were very conscious and considerate towards my pregnant wife, never allowing her to lift a thing). A great group of people, including the owner Cary, who did a very thorough check of our house to try to ensure that our belongings were prepped in a way that they wouldn't be ruined. Unfortunately, after a few weeks, we started getting bites again. We called BBB and got yet another treatment done, free of charge, as per our 90 day guarantee. More unfortunate, though, was when we got bit even after the second treatment. My wife was getting closer and closer to the delivery date and we were understandably concerned. We didn't want our child coming into an infested home. We got a company to come in and bringing in canines to show where the infestations were - this was also covered by BBB. Turns out that since we were living in a semi detached home, the bed bugs were coming back from that house, which was not treated. At this point, we were at our wits end. We couldn't take it anymore. We couldn't risk it with our baby on the way. We started looking for a new place and got ready to move. Once we solidified a place, we contacted Cary at BBB and asked them to do a moving treatment. For a very minimal charge, Cary took care of us and handled everything. He showed that he cared when speaking to my wife, all he told her was to stay calm and concentrate on the baby. He assured us that we would move bed bug free. We've moved into our new place and have been bed bug free for a week. As amazing as Cary has been to us throughout our nightmare of an experience, we hope that we won't have to cross paths on these terms again! Thanks so much BBB!