We had granite counters installed in our Kitchen and main Bathroom and needed a plumber to hook up the sinks as the original plumbing did not line up with the new sinks. I called Mr. Rooter as I had seen one of their trucks and wrote down the number. When I called the lady who answered the phone was very helpful and knowledgeable. Once I told her my story her first question was how long has it been since the install? Right on you have to wait a couple of days before doing any work. She gave me an appointment for the next day and explained the technician would give me a quote on the spot and if I was ok with that he would commence with the work. She asked if I preferred morning or afternoon and would call the day of to advise when the Tech would be there.... which she did. Now as for the Tech (George Shakh) he was excellent, first he explained what was required and when I didn't have all the appropriate material he went shopping for it. He spent about 4 or 5 hours completing the work and ensuring I saw him doing all the test to see that it all worked properly. Well done Mr. Rooter team and when I remodel the laundry room I will be giving you a call.
