Purchased a microwave from Corbeil Appliances on Vega Blvd in Mississauga. Gave my dimensions to the clerk and was assured it would fit my counter shelf. When I took it home and unpacked it, it didn't fit because of the 2 inch buffer needed for ventilation that I was unaware I would need to account for - a simple oversight as we do not buy microwaves every day. I immediately went back to the store within the hour of purchasing it asking if I could exchange it, and was told I could not get a refund and that as a customer, I am responsible for the accuracy of my measurements, which I agree with, but the manager's tone and demeanor was downright insulting and rude, least of all helpful to the situation. When I persisted, the manager agreed to refund my purchase minus a 20% restocking fee even though everything was intact. Yes, this is stated on the invoice but I was misled by the sale rep. The store manager Vladimir was incredibly rude and insulting, referring me to his store policy that he claimed is stated on big red signs throughout the store (which it is NOT), saying it was his "right" to treat customers however he wanted to. No where in the store are their policies stated for the customer. I have never been so humiliated as a customer in my entire life. I asked to speak to the owner of the company and he refused to tell me who this was, saying he didn't know. It was clear the employees working there were afraid of him, as none of them were willing to help me out. DO NOT shop here for anything!!!
- Approximate cost of services:
- $745.00