After much confusion with a maintenance check on the hot water on demand system, the heater and a/c units, the issue was finally resolved. I needed to have all the units properly functioning prior to the sale of the home. Shawn from A1 came back and resolved the issue with no extra charges. I had an extremely hard time dealing with Janet, the rep in the service department. She was very rude and difficult and tried to charge me more for the second visit. Shawn, the rep that visited twice, was much more helpful and explained everything in greater detail and offered to provide further paperwork if necessary. He was very polite and was genuinely interested in helping me make sure everything was working properly (and provide proper documentation) for all the units. Thank you Shawn for attending to this confusing and stressful situation.
- Company Response
I would like to apologize for your experience with the service department. That is not at all how A1 handles business, and can ensure you that will never happen again. In regards to you maintenance check, I am glad it all worked out and everything was resolved.