I had my bathroom renovated 3 years ago, Brothers did the plumbing. Recently had a flood in our living room requiring a new ceiling and wood floor caused by faulty plumbing from the bathtub plumbing done by Brothers. I called Brother to see if they guaranteed their work and actually spoke to the plumber did the work. He said he would call me back and never did. I have hired a new plumber to do the repairs. I just got off the phone with someone at Brothers (Oct 16) to talk to them about their reply to this review, they denied that they did the work. A word of advice - do not pay cash. Obviously someone pocketed the money and did not report the work !!!! Also found out that the plumber had cut through joists when the job was done to a point that they need repairing .
- Company Response
I think there is some confusion here. We have never done a bathroom reno for this customer. We have done 2 service calls some years ago, a radiator and a pedestal sink. The two plumbers who did those jobs are not with us anymore, so I don't know who he spoke to. We guarantee all our work for one year but have no problems going back to see what has happened and work something out with the customer. I don't know who he spoke to but it wasn't us.