I contacted Sonu after researching local appliance repair technicians in my area. His reviews were all stellar and I can honestly say he deserves every positive and excellent review. When I first spoke with Sonu he asked for information regarding my washing machine over the phone so he could diagnose potential problems. He booked a time to come out, was extremely friendly and knowledgeable and explained the problem to me concisely. The part was ordered and Sonu knowing I was in a bind, returned the same day to install it! He went above and beyond my expectations and we even chatted about my home renos. From start to finish Sonu's service was amazing...I have already referred my friend to him. Thanks Sonu!!!