Had a 15 year old working air conditioner replaced, in fear that it may break down and we’d be left without ac. They replaced it on Monday. On Friday my husband realized there was water leaking all over our basement floor. Called reliance. Sent out a guy who could not fix the problem. Apparently it was installed incorrectly and is missing a hose. Called to complain, spent 30 minutes in phone, got hung up on. Called back got left on hold for 20 minutes. Then called back and was told we are unable to do anything because outside of business hours. We have to have the same installer come back and wait 24 to 48 hours to get s call back to book an appointment to get it fixed. We spent 3800 on a new unit from this large company that has a next day installation guarantee or $500 back and I can’t even get someone out to repair a 5 day old unit! Horrible service!!