Needed a hot water heater replaced in a very complicated scenario: -3rd floor of a stacked townhouse style condo, requiring removal of old HWH and install of new one 4 stories up, with only stair access. -unit piped with a notorious type of defective piping. HWH integrated with heating system. Of the companies I called, one told me I would need a plumber to go in ahead of them, another took a look at the photo we sent of the existing installation and stopped returning our calls. Another unit owner in the same complex recommended Calaway to us. They sent someone (Michael) out to the unit to assess the situation and provide a detailed quote showing what the costs were for. It was a few days later before they were able to schedule the job, but I can't really fault them for being busy. They replaced the HWH, re-piped the nearby pipes in copper, and removed the old heater. After they left I realized I had forgotten to ask for a sample of the defective pipe. I called Michael and he had them set aside the piping until I could pick it up at a later date. The cleanup wasn't the best I've ever seen, but the quality of work and level of service was excellent. I highly recommend Calaway.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?