I didn't quite catch the name of the guys who did the work, however they were both friendly and seemed quite knowledgeable. Previously, we had gotten Sam to come in and have a look about a month ago when we were getting quotes. We ended up going to these guys because we liked how they educated us on why things had to be done the way they did. We had a very old and very large furnace and it was at the end of its life some time ago, so replacing it before winter was crucial since we didn't want to see the gas bills it would produce. Anyways, the two technicians showed up on time and were both polite. I went to show them where the breakers and switches were, but the tech just said he would find everything. I took him at his word and left them to do what they needed to do. Unfortunately, this was not a great idea, he missed the shutoff switch for the furnace and installed another one on the same line, I now have two shutoff switches on the line for the furnace. I am not thrilled about that since a couple minutes of listening to me show him where things were at the beginning of the day would have prevented it. Since we were going to a high-efficiency furnace, they had to vent out the side which meant they had to change the chimney liner. In addition to this, we had a humidifier installed as well as an air cleaner, the net effect of which was that it took the full day to complete the installation. This was the estimated time given to be before, so they were spot on there. Once they were done, I had to point out a couple things they missed, such as a gap on the humidifier duct which was easily fixed with foil tape, and the hole they drilled through the wall to vent outside had no expansion foam around it to seal it. I am rating the company a 4 out of 5 because I did not like some of their contract terms and they were unwilling to change them. Apart from that, they were very good to work with. I would recommend them, but the work was not problem free.
- Company Response
Good Afternoon Colin, thank you so much for your kind words. We truly appreciate your business, and we're grateful for the trust you've placed in us. Please don't hesitate to call us if ever you need anything. We hope to have the pleasure of doing business with you for many years to come.