Reviews

8/10

I didn't quite catch the name of the guys who did the work, however they were both friendly and seemed quite knowledgeable. Previously, we had gotten Sam to come in and have a look about a month ago when we were getting quotes. We ended up going to these guys because we liked how they educated us on why things had to be done the way they did. We had a very old and very large furnace and it was at the end of its life some time ago, so replacing it before winter was crucial since we didn't want to see the gas bills it would produce. Anyways, the two technicians showed up on time and were both polite. I went to show them where the breakers and switches were, but the tech just said he would find everything. I took him at his word and left them to do what they needed to do. Unfortunately, this was not a great idea, he missed the shutoff switch for the furnace and installed another one on the same line, I now have two shutoff switches on the line for the furnace. I am not thrilled about that since a couple minutes of listening to me show him where things were at the beginning of the day would have prevented it. Since we were going to a high-efficiency furnace, they had to vent out the side which meant they had to change the chimney liner. In addition to this, we had a humidifier installed as well as an air cleaner, the net effect of which was that it took the full day to complete the installation. This was the estimated time given to be before, so they were spot on there. Once they were done, I had to point out a couple things they missed, such as a gap on the humidifier duct which was easily fixed with foil tape, and the hole they drilled through the wall to vent outside had no expansion foam around it to seal it. I am rating the company a 4 out of 5 because I did not like some of their contract terms and they were unwilling to change them. Apart from that, they were very good to work with. I would recommend them, but the work was not problem free.

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Company Response

Good Afternoon Colin, thank you so much for your kind words. We truly appreciate your business, and we're grateful for the trust you've placed in us. Please don't hesitate to call us if ever you need anything. We hope to have the pleasure of doing business with you for many years to come.

10/10

My girlfriend and I had just bought a house and moved in and we found that the clips that keep the window from falling out had broken in nearly all the windows. We had no idea where to go to get this fixed, so we ignored it at the beginning, then one of the windows fell out and broke. We considered everything from replacing the entire window to trying to fix it ourselves. We looked on homestars though and found these guys. We called, and Terry showed up within two hours and measured our window. He was back two days later with the replacement glass and the replacement clips to keep all of the windows in place. He was professional and quick, and his work was great. I am keeping his number around in case I ever break any other windows. It cost us about 350, which seems expensive on the face of it, but he came out twice, once to measure and once to install, and his work was solid. I think the price was fair for good work and quick service. I would definitely recommend him to anyone needing window repair, and will be using him again if we ever need it.

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10/10

I saw an ad for cityboxes on the subway and I decided to give them a try. I was more than a little tired of canvassing my neighborhood looking for boxes when the time came to move. Andrew dropped off the boxes nearly a week early at no extra cost, and when I had to extend by a week, the cost was only a dollar per box. All of the boxes were clean and none were broken in any way. This was great service for the price, it made moving much less painful than it normally would be and Andrew was very pleasant to work with.

1 of 1 people found this review helpful.
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Company Response

Thanks, Colin. See: riding the TTC pays off sometimes! We're happy the boxes worked out for you. Hope you and May enjoy the new house!