Boris Sherman helped me to install a new furnace and air conditioner a year ago. The installers were very professional, courteous and did a very good job. When I did not receive the Ontario energy rebate, Boris took the time to follow up. I was happy to see the rebate cheque not long afterwards. This Fall when I turned on the humidifier, I noticed that it kept running continuously even though the furnace was not running. So I emailed Boris, and to my amazement, he immediately sent a technician to inspect even though the humidifier was not installed by Cozy World. Mehrdad came and adjusted some wiring. Voila, everything is working fine now. A lot of companies would sell you anything you want, but the post-sale service of Cozy World is beyond my expectation. They will take care of their customer long after the sale was done. This is the gold standard of exemplary customer service!
- Company Response
Thank you very much for your kind words!