Nick Lee from Toronto

Initially had a few scheduling problems, but once straightened out, the trades people came earlier than I expected, by the time I noticed they were here, they have almost completed half of the job. The site was completely cleaned up afterward also. The people I dealt with were very friendly and professional. I am quite please with the installation and feel much safer going up or down these new stairs now.

Estimate was for 284.00 plus tax.. which was a red flag already, because at the beginning it say 199.00 and the quote states if extra time is required it will cost 85. dollar per man hour with an option to choose it or not.. I did not. on the service day, I was told that they need an extra 2 man hour.. so I guessed 2 man for an hour is an extra 180. so I confirmed with the company that I authorize the 2 man hour extra. A couple of days later, I receive a email notification of my credit card being charged almost 4 times the estimated quote I received. Spoke with the company and they refuse to take responsibility of continuing working beyond the contracted time I have agreed to. I have emails of the request of 2 more man hours and my email.. the original quotes.. etc. I am a senior and have suffered several heart attacks.. so even thought this frustrates me so immensely, I must not try to make it upset me too much to affect my health.

These guys not only performed an excellent job but they were very professional and friendly. These are some of the things that impress me about your crew and now your company. 1) Acted professionally. 2) Let me know exactly what they will be doing. 3) These guys were very hard working and were always moving, cleaning up, preparing for the next stage of the project. example, while one or two is demolishing and moving the old bricks down from the 3rd floor roof, the other two were moving the new bricks up to the 3rd floor for the next stage,,, then they start with mixing the mortar. etc.i,. 4) They meant business the 2 days they were here, no small talk... just work work work. 5) they took only 1 break a day, and only when they needed more material, they took their lunch break. 6) You can tell how serious these guys take their jobs, by how smoothly they worked together, absolutely no time was wasted. 7) Once the job was finished, they did and outstanding job in cleaning up and putting back in place all the things they had to move to build the scaffolding. 8) These guys left me with a very pleasant experience, that your company not only produce excellent results, (work) but your employees .seems to be happy working for A&A Masonry by their attitude and Customer Service they provided. I do not easily give out praises or recommendation, but have absolutely no trouble in this case. You have a first class company, with first class workmanship and employees, You get 11 stars out of 10. I am very, very pleased with the work and customer service you provided. Thanks Nick..