Didnt exactly go as planned. The two technicians they sent were very good, tried everything they could think of to get the new Gree Heat Pump working once it was installed, but just couldnt figure it out. They eventually concluded that the main component that sits inside the house, above the furnace unit was probably defective. They said theyd be back later the next day due to another job. I spoke with the owner of the company and he re-prioritized their work and they showed up first thing the next day. After another 2-3 hours, it was installed and running properly. So, I cant give the company 5 stars, since they took 2 days to install, during 30c weather (and no AC). I gave them 5 stars on recommending the company since the pricing was fair compared to other quotes, the technicians were efficient, friendly and transparent about the problem they encountered and the owner understood my frustration about not completing the job and made me a priority.
- Approximate cost of services:
- $8,300.00
- Company Response
Thank you Nick. We appreciate your feedback. Yes sometimes equipment can come with the defective part, the indoor coil had full and proper pressure when we tested it out of the box, but when it was installed, it must've had a pinhole size leak because our pressures were slightly off during our final superheat pressure test.
And do you know, that the majority of HVAC companies would not even have changed the coil, they would've left it and pretended the problem never existed.
But not with us, the second we knew it could be even slightly problematic we pulled it out, went to get a new one and returned the next day to install it.
If it wasn't for the defective coil, everything would've been completed in one day as normal. Thank you again for your business. We truly appreciate your feedback.
Marnie Amodeo
general manager
