Anita G. in Toronto

The installation of the tile floor by RenoCanada was unacceptable to us as was the response to problems and warranty issues. They installed tiles from two different dye-lots. Ceramic tiles were spaced unevenly (grout lines varied from 3mm to 9mm) and individual tiles were laid so they are not level with eachother. The grey grout has a white patchy discolouration. We paid in full after they promised that they would make sure that problems were rectified. We wish we had not. Subsequently, Mr. Sam [last name removed-- Ed], the owner, stated that we would have to share the cost of replacing the floor. We have phoned several times for repairs on a leaky faucet, a closet door falling off its bracket and malfunctioning thermostat, with no reply. We have emailed Mr [last name removed--Ed]and replied that they did not have our phone number. We emailed him back with the number - still no phone call or email to set a time to repair. After almost 3 months of requests for a contact, we gave up and have had to make the repairs ourselves at significant cost.