Reviews

0/10

Dear Consumer, Do not enter into a contract with VIVINT Home Security. Although stipulated in their own contract, they do not allow you to cancel the contract without a fight. I have turned the matter over to Consumer Protection Ontario, and they will be taking them on. Under the 10-day cooling off provisions of the Consumer Protection Act, 2002, I am now at war with VIVENT Home Security to exercise my legal right to cancel my contract with them. At this time they have repeatedly tried to take money off of my credit card and they have threatened me that each time they do not get their money I will incur further charges. They are sending me harassing emails and have now started to call me demanding payment for a service that i do not have as the system was removed from my home. I entered into the contract on June 21, 2019 and sent written notice via fax and email of the cancellation on June 26, 2019. The system was subsequently removed on June 29, 2019. Stay away from this company. I fault myself for not exercising due diligence before I allowed myself to get hooked into this mess. There are lots of other reviews out there citing the same experience.

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10/10

John Whyte is a consummate professional. From start to finish. I cannot be more Thankful nor more Appreciative for the exceptional Customer Service provided. I continue to be in awe of the superior level of workmanship. No stone was left unturned in order to make certain the finished product was simply exquisite. No words can express my Gratitude to you (Mr. Whyte) and your exceptionally skilled team. Kindest regards, Alicia B. (Pickering, Ontario)

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10/10

Phenomenal Work! Extraordinary Customer Service! Outstanding Product! Rob Nunes and his Dad really know how to put the needs of the Client first. They actually installed my garage door in the middle of a rainstorm because they knew it was important for me to have the garage door looking AWESOME for an event I had planned at my home in the next few days. Much Appreciated! Alicia.

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Company Response

Thank you Alicia for such a kind review. We knew how important that install was for you to get done and we appreciate our customers. We are so glad you are pleased with our services and thank you for any future referrals.