These guys were unprofessional from the get go. I bought a group on for $29 and when I called them I was told that it would be weeks or months before they could get to our job but if I agreed to add an extra room for $29, they would come within the next week. I balked at doing this but I needed my son's bedroom carpet cleaned ASAP so I agreed. I was also told that they would do a fantastic job and scotch guard the carpet. They failed to do either of these things and charged me an extra $20 for being more than 20 miles from Burnaby. I will never use these guys again!!!