Jeff from True Flame serviced my Napoleon gas fireplace, he was very professional and on time. He installed a remote control thermostat which has added safety and convenience features, I will call True Flame again if I need service in the future.

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Company Response

Thanks for taking the time to write this review Thomas! It was a pleasure meeting you and getting your fireplace running safely again. 🙂


designer was great. concerns about the kitchen after installation was not handled in a timely manner, we always have to keep following up with Selba. First issue was addressed and fixed after several attempts. 2nd time around recently after contacting the staff in charge and follow up with an email, there was no response, no email, no phone call, nothing. Strange behaviour.

4 of 5 people found this review helpful.
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